REFUND POLICY
Thank you for purchasing mobileimage.us glass products! To enhance your shopping experience, we offer flexible return services. Please read the following terms carefully before applying:
I. Return Period
Buyers may apply for a return within 7 days of receiving the goods; Return applications will not be supported after this period.
II. Return Conditions
To apply for a return, the following basic requirements must be met:
The product must be in good overall condition (no serious damage or missing items);
The original packaging should be retained as much as possible (complete perfection is not mandatory); Valid order information must be provided.
III. Opened Return Instructions (Important)
To improve user experience, returns are supported after opening;
Even if the product has been opened for inspection or trial, a return can still be applied for provided it does not affect recycling;
If the product has obvious damage, serious scratches, or is intentionally damaged, it may affect the refund or result in rejection.
IV. Returns Due to Quality Issues
Returns or exchanges are accepted for goods with the following conditions:
- Damage, cracks, or chips
- Serious defects or discrepancies with the description
- Please provide photos or videos as proof within 48 hours of receipt.
- Upon confirmation, return shipping costs will be borne by the seller.
V. Returns for Non-Quality Issues
- For returns due to personal reasons (e.g., dislike, unsuitability):
- Shipping costs will be borne by the buyer.
- If the goods have been opened, the seller has the right to charge a processing fee (e.g., 5%–15%) based on the actual situation.
VI. Non-Returnable Items
Returns are not accepted in the following situations:
- Severely damaged goods or goods that cannot be repaired.
- Damage caused by human error (e.g., broken, scratched).
- Beyond the return period.
- Unauthorized returns.
VII. Return Process
- Contact customer service to submit a return request.
- Provide your order number and relevant explanation.
- Obtain return instructions after approval.
- Return the goods as required and provide the tracking number.
- Refunds will be processed within 7-10 business days after receipt confirmation.
VIII. Return Address
Address: 150 DOMINIONPARK DR APT633 HOUSTON, TX77090
Email: [email protected]
Phone: +1 (737) 321-0341
IX. Refund Policy
Refunds will be returned to your original payment account; For orders using discounts or offers, refunds will be issued based on the actual amount paid; For non-quality issues, original shipping costs will not be refunded.
X. Special Notes
Glass products are fragile; please pack returned goods properly; The buyer is responsible for any damage caused during transport due to improper packaging; This policy applies to all glassware orders.
Thank you for your understanding and support!
