PROBLEM CLAUSE
I. Product Information
- What is the glass made of?
This product is made of high-quality glass (such as borosilicate glass), which has good transparency and heat resistance. Please refer to the product details page for specific information.
- Is it heat-resistant?
Most glasses are suitable for both hot and cold drinks, but please avoid extreme temperature differences (such as pouring boiling water directly from the refrigerator).
- Is it easily broken?
Glass products are fragile. Under normal use, they are safe and reliable, but please avoid dropping or impacts.
II. Usage Issues
- Can I hold hot water?
Yes, heat-resistant glass cups are suitable for hot water, tea, coffee, and other beverages.
- Can I put it in the microwave or dishwasher?
Some products are microwave or dishwasher safe. Please refer to the product instructions and avoid putting metal parts in the microwave.
- Will it burn my hands?
Some models have a double-walled heat-insulating design to effectively prevent burns. Please refer to the product type for specific details.
III. Cleaning and Maintenance
- How do I clean the glass?
- We recommend using warm water and a neutral detergent to clean the product. Avoid using hard brushes.
- Can it be washed in a dishwasher?
Some products are dishwasher safe, but we recommend checking the product instructions or hand washing first to extend its lifespan.
- What if there are water stains or tea stains?
You can use baking soda or a special cleaner to clean them.
IV. Shipping and Receipt
- How do you ensure safe shipping?
We use reinforced packaging to reduce the risk of damage during transportation.
- What if I receive a damaged item?
Please contact customer service within 48 hours of signing for the package and provide photos or videos. We will assist in handling the issue.
V. After-Sales Issues
- Can I return the product?
Returns are supported under the return policy (including after opening). Please refer to the return terms for details.
- Who bears the shipping cost?
The seller bears the cost for quality issues; the buyer bears the cost for non-quality issues.
VI. Safety and Precautions
Avoid violent impacts or drops;
Avoid sudden temperature changes;
Children should use under adult supervision.
VII. Disclaimer
Damage caused by improper use is not a quality issue;
Minor bubbles or fine lines are characteristic of the manufacturing process and do not affect use;
Please use the product properly according to the instructions.
